The main service we offer is to process our customer’s passport application and book an appointment for them. We also provide them with all relevant information related to the passport application. It is well understood that the refund is not possible once the application is filed. We offer a refund to our customers in case we are not able to provide the declared services or there are any discrepancies from our side in filing the application. The refund shall be processed within 1 day of the approval of the refund.
If there are any discrepancies or mistakes made by the customer in the application filing process or the customer has changed the mind; we are not liable for that. We may offer a partial refund to the customer. Indian Passport Seva may deduct a refund processing charge of Rs. 750 in addition to the government charges incurred for processing the customer application.
Disclaimer – Notwithstanding the above or any other provision, we are under no obligation to accept any refunds. We have sole discretion in deciding whether to accept the refunds or not depending on the merit of the case. We always try to get the appointment date best suitable for the customer. But in some cases, that may not be possible. So, the customers need to pick up another date available with the regional passport office.
Customers may contact us at firstname.lastname@example.org for any updates in their passport application.
Cancellation of the service order is not possible. Order once placed with us cannot be canceled.
Force Majeure – Indian Passport Seva shall not be considered in breach of its satisfaction guarantee policy or default under any terms of service, and shall not be liable to the client for the following. Any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, pandemic, the act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”).